Pro Vacuum & Janitorial Store - Moreno Valley, California

vanni_does TV

Pablo and his staff are kind and professional. Went in looking for an item they didn't have in stock. Went out of there way to help me find one, order it and Got it quick. I will be giving my business to them. Support small businesses!

J Nickels

Best place for better quality home and auto cleaning products. They carry a wide selection of products not sold at the big box stores. Also starting to carry a great selection auto detail products for pros or hobbyist

Amy Ritter

Do not take your vacuum here! They had my vacuum for over a 5 weeks and never touched it. No communication at all. After the first 3 weeks of them having it, I called twice to find out what was taking so long, they said the part was on backorder but never called to tell me. They gave me a loaner vacuum and they finally ordered the part from another source. Two weeks later still no call to pick it up, so I went down there with the loaner they gave me (which broke) and demanded my vacuum bad. Owner was not there and apparently my vacuum was in a locked back room to which he could not open. Eventually, (After calling the cops) they opened the door and got my vacuum, which had the wrong canister on it and missing my extension cord which was connected to my vacuum when I dropped it off. He had to go looking again for mine. They were supposed to clean the insides of my vacuum and fix the part, in all the time they had it, they didn't do a thing to it. Will never use this place again!

Richard Lopez

I usually don’t leave reviews but Pablo the owner at pro vacuum is amazing what ever you need he will take however long to explain how to use the product. In my case he will write it down for me lol. His employee is the same way love this place for my cleaning supplies

Jameson

AVOID THIS PLACE AT ALL COSTS - Thief

This company was an "Authorized" Hoover repair center. I dropped off my damaged Hoover FH15000 for warranty repair on 2/11/2017. I was told that it would take 6 - 8 weeks for the repair to be completed, if Hoover approved it. After 6 weeks of no communication I called to find out the status of my machine. This call was placed on 3/25/17 at 2:44 PM. I was told that my machine had not yet been repaired by Hoover. The service rep said that Hoover can take up to 8 weeks to repair or replace a unit and I needed to be patient. The rep assured me that he would call as soon as a decision was made on my repair. I waited another 4 weeks. After still not hearing anything, I called back on 4/26/17 at 2:38 PM. I was told by the service rep that about 2 weeks before Pro Vacuum had severed ties with Hoover and was no longer a warranty repair center. The service rep then told me that Hoover advised Pro Vacuum to dispose of all warranty units. The rep told me my unit had been thrown out and I needed to call Hoover to have my unit replaced. I asked if they planned to notify customers about this and he said they did not have plans to call any of the Hoover warranty repair customers. I was not even given an opportunity to come pick up my damaged unit and didn't even have a serial number off of my unit to show any sort of proof of ownership when calling Hoover.

I then called Hoover and explained the situation. They swore they would have never authorized a warranty center to dispose of a customer unit without customer approval. I then called back and spoke to Pro Vacuum and was told that they had the "right" to dispose of my machine because I had left it with them for more than 30 days. However, they NEVER informed me that it was not going to be repaired and I needed to come get it or have it disposed of. I threatened to file a complaint to the BBB (this has been done) and police charges for theft. The rep replied that I could do what I needed and wished me a good day and hung up.

Hoover called me back the next day on 4/27/17 at 1:10 PM and said they had spoken with Pro Vacuum. The manager at Hoover told me that Pro Vacuum indeed threw my machine away. She also said that Pro Vacuum confirmed with her that they had no intention of notifying warranty customers about the severing of ties with Hoover and disposal of all machines. She then informed me that I probably could not file theft charges against Pro Vacuum because on the bottom of my receipt was printed "Not responsible for loss by fire or theft".

She felt terrible about the situation I was in and said Hoover would do everything they could to make it right. She confirmed that in order to make it right, they would ship me a replacement machine free-of-charge.

It was shocking and disappointing just how bad, unethical and criminal Pro Vacuum was in this situation. And on top of that, they were unrelenting both times I spoke to them saying "we just did what we were told".

I would hope that no other customer ever has to have this kind of terrible experience with Pro Vacuum.

Rhonda Tatum

This place is great… they will help you the best way they can. Great products.. I go here all the time… great customer service…

Judy Williams

Pro Vacuum is a great place to shop for your janitorial needs. They are very helpful.

SeñorTaco

Great place, Great Prices and they Also carry Car Care Supplies, one stop shop!!